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  • Quality Management System

Quality Management System - ISO 9001:2008

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Product Description

quality management system for continual improvementThis Quality Management System (QMS) is a pre-written manual in MS Word format with customisable sections to be specific for your business.

This QMS is based on prevention of non-conformity and the promotion of continual improvement in line with ISO 9001:2008 requirements.

The purpose of this manual is to describe the scope of the quality system, define accountabilities of all persons involved and to provide procedures for testing and quality inspection for all activities that impact the quality of your processes, product and service. The manual is used to direct internal activities, and inform other interested external parties who require information about your quality systems.

A QMS is ideal for most businesses that are looking to provide a process approach for project execution, or seeking internal improvement. A QMS can sometimes be part of securing a tender.

 

Table of Contents

Section 1: Introduction

  • 1.1 - Scope
  • 1.2 - Exclusions
  • 1.3 - Regulatory Requirements
  • 1.4 - Standards and Guidelines
  • 1.5 - Terms and Definitions


Section 2: The Quality Management Frame

  • 2.1 - General
  • 2.2 - Quality Management Policy
  • 2.3 - Document Control
    • 2.3.1 - Control of Records


Section 3: Management Responsibility

  • 3.1 - Management Commitment
  • 3.2 - Customer Focus
  • 3.3 - Quality Policy Requirements
  • 3.4 - Planning
    • 3.4.1 - Quality Objectives
    • 3.4.2 - Quality Management System Planning
  • 3.5 - Responsibility, Authority and Communication
    • 3.5.1 - Roles and Responsibilities
    • 3.5.2 - Internal Communication Accountabilities
  • 3.6 - Management Review Processes
    • 3.6.1 - Review Input
    • 3.6.2 - Review Output


Section 4: Resource Management

  • 4.1 - Human Resources
    • 4.1.1 - General
    • 4.1.2 - Competency, Training and Awareness
  • 4.2 - Infrastructure
  • 4.3 - Work Environment


Section 5: Product Realisation

  • 5.1 - Planning
  • 5.2 - Customer-Related Processes
    • 5.2.1 - Determination of Requirements Related to the Product
    • 5.2.2 - Review of the Requirements Related to the Product
    • 5.2.3 - Customer Communication
  • 5.3 - Design and Development
    • 5.3.1 - Input
    • 5.3.2 - Output
    • 5.3.3 - Verification
    • 5.3.4 - Validation
    • 5.3.5 - Changes
  • 5.4 - Purchasing
    • 5.4.1 - Verification of Purchased Product
  • 5.5 - Product/Service Provision
    • 5.5.1 - Validation of Processes
    • 5.5.2 - Identification and Traceability
    • 5.5.3 - Customer Property
    • 5.5.4 - Preservation of Product
    • 5.5.5 - Control of Monitoring and Measuring Equipment


Section 6: Measurements, Analysis and improvement

  • 6.1 - General
  • 6.2 - Monitoring and Measurement
    • 6.2.1 - Customer Satisfaction
    • 6.2.2 - Internal Audit
    • 6.2.3 - Monitoring/Measuring Process
    • 6.2.4 - Monitoring/Measuring Product/Service
    • 6.2.5 - Control of Nonconforming Product
  • 6.3 - Data Analysis
  • 6.4 - Continual Improvement
    • 6.4.1 - Corrective Actions
    • 6.4.2 - Preventive Actions


Appendix A (i): List of Quality Procedures
Appendix A (ii): List of Quality Work Instructions
Appendix A (iii): List of Quality Forms
Appendix A (iv): List of Test Protocols
Appendix B: Quality Management System Records List
Appendix C (i): Organisational Chart
Appendix C (ii): Organisational Matrix with Quality Responsibilities
Appendix D: Design Plan Guide
Appendix E: Purchased Product/Outsourced Processes to be verified
Appendix F: Products/Processes requiring identification and material traceability
Appendix G: List of Monitoring/Measuring Equipment
Appendix H: Non-Conformance (NC) Form
Appendix I: Authorised Deposition Categories
Appendix J: Corrective Actions Form

 

This document has been developed and provided by SafetyCulture Pty Ltd and is offered for sale by ACRIS Services who are licensed resellers for Australia. SafetyCulture employ former WorkSafe Inspectors to research and write documents ensuring safe work practices can be understood and followed by employees performing high risk activities in the course of their duties. SafetyCulture's mission is to make Safety A Way Of Life for workers across the world by providing documentation through software and printable files.